Refund and Returns Policy

1. Our Return Standards

At Rick Owens, we take pride in the quality of our products and our careful packing process. If you are not completely satisfied with your purchase from rickowenstore.com, we are here to help. You have a specific window from the date of delivery to request a return. To be eligible, items must be in their original condition: unworn, unwashed, and with all original tags and packaging intact.

2. Order Cancellations

Orders placed on rickowenstore.com can be canceled within 24 hours of purchase. Every canceled order is subject to a 15% processing fee. This means 15% of the total amount will be deducted, and the remaining balance will be refunded back to you.

Once an order has been packed or shipped, we are unable to cancel or modify it.

2. Processing Returns & Shipping

To initiate a return, please contact our support team at [email protected]. Please note that because our standard delivery time is 12 to 15 business days, we recommend tracking your return shipment closely. Customers are responsible for the shipping costs associated with returning items, and Rick Owens suggests using a trackable shipping service to ensure the package reaches us safely.

3. Refund Process

Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow for standard banking processing times for the funds to appear in your account. Rick Owens reserves the right to deny returns that do not meet our quality standards.

4. Damaged or Incorrect Items

While we pack every product with extreme care and ship via reliable couriers, we understand that accidents can happen. If you receive a damaged or incorrect item, please notify us immediately at [email protected] with photos of the issue. Rick Owens will prioritize these cases to ensure a replacement or refund is handled swiftly, covering the necessary shipping costs for the error.

5. Exclusions

Certain items may be exempt from being returned, such as final sale items or personal wear for hygiene reasons. For any specific questions regarding which products are eligible for return under the Rick Owens policy, please visit https://rickowenstore.com/ or reach out to our customer service team.